OMES Service Desk
Support Portal
Log in and submit a help request, use our chat support, view our top FAQ or track your request progress. You must have a state email address to log in. If you do not have a state email address, use our phone or email support options.
Chat Support
Select the Chat button in our support portal to connect with a live agent. Live chat is available 24 hours a day, seven days a week.
Phone or Email Support
Local: 405-521-2444
Toll-Free: 866-521-2444
ServiceDesk@omes.ok.gov
Resources
- Password Reset
- How to log in
- Walk-through videos
- Portal FAQ
- User guides
- Flyers and posters
- About ServiceNow
Quickly reset your passwords and regain access to critical systems.
- Navigate to the ServiceNow login page.
- Enter your state Microsoft 365 email address.
- Type in your password for your state Microsoft 365 email and select submit.
- You will be automatically directed to the support portal home page.
- You must have a state email address to log in. If you do not have a state email address, use our phone or email support options.
Which browsers are supported by ServiceNow?
The ServiceNow platform supports the following browsers:
| browser | workspace | ui 16 and u1 15 |
|---|---|---|
| Chrome | Latest public release of the browser and the two previous releases. | Latest public release of the browser and the two previous releases. |
| Firefox and Firefox ESR | Latest public release of Firefox and Firefox ESR and the two previous releases. | Latest public release of Firefox and Firefox ESR and the two previous releases. |
| Internet Explorer | Not supported. | IE version 11 and up. Edge mode is supported. |
| Microsoft Edge Chromium | Latest public release of the browser and the two previous releases. | Latest public release of the browser and the two previous releases. |
| Safari | Safari 12.0 and up. | Safari 12.0 and up. |
| Tablet mobile | Not supported. | Supported. |
| Phone mobile | Not supported. | Not supported. |
Can I still call the OMES Service Desk? Is the service desk phone number still the same?
The phone number for the service desk is not changing. Contact the service desk at either 405‑521-2444 or 866-521-2444.
How can I email the service desk?
Email the service desk at servicedesk@omes.ok.gov.
Is the chat functionality still available?
Yes.
How do I log in to ServiceNow?
Navigate to https://oklahoma.service-now.com and use the same state login credentials used for Microsoft 365.
How can I check the status of an incident or service request?
Go to https://oklahoma.service-now.com and log in. Once logged in, locate the Help box and select See Request Progress. To view an outage for a state system, locate the System Status box and select View System Status.
Were records imported from Cherwell to ServiceNow?
No, OMES did not import records from Cherwell into ServiceNow. No new tickets were created in Cherwell after March 9, 2022. However, historical data is maintained and searchable.
We worked closely with the vendor ServiceNow to transition to an updated IT service management system and simplify our service delivery.
Our next phases include the following:
- Enable business management for projects and roadmap planning.
- Improve asset management tracking and analytics.
- Provide chatbots powered by automation.
View the Simplify Service video for a deeper dive into why we moved to ServiceNow and how it helps OMES better serve Oklahomans.
